F.A.Q.

Payment

What methods of payment are accepted?

We accept credit/debit card payments from Visa, Mastercard and American Express via PayPal. You may also send us a check or cashier's check though the processing and communication time may take a bit longer.

We don't use a shopping cart based system, so when you place an order, we'll immediately send you a confirmation email message with a link to our PayPal page to make your payment, in your own time.

Payments as easy as 1, 2, 3.

1. As soon as we receive your order, we will send a confirmation email to you, asking any questions we may have about your project. You will simply be asked to reply to our confirmation email.

2. As soon as we receive your confirmation, we will begin the design process. In 2-3 business days, you will receive digital proofs of your order so that you may approve/comment on your designs.

3. When you approve your proofs, you will be sent our invoice. You will simply be asked to click the link use your credit or debit card to make your payment securely via PayPay (no account needed).

*Be sure to check your bulk email folder when expecting an invoice, just in case.*

We will be notified when your payment has been made and your order will be sent into the production process and will be shipped to you 4-5 business days from the time we receive payment.

Will I be charged sales tax on my order?

California residents will be charged in-state sales tax on your order. Out-of-state orders are not charged sales tax. Sales tax is determined by the shipping address. If you have your order shipped to a California address, you will be charged California sales tax.

 

Shipping

When will my order ship?

Once we receive approval of your digital proofs (which are created for you within 1-3 days of receiving your order), your order goes into production. The production times, icluding shipping times, vary from 8-10 business days. Please inquire about faster turnaround times as we do offer rush development for an increased rate.

How much will it cost to ship my order?

FedEx Ground Shipping costs range from $10 to $30 depending on your order subtotal.

For Totals up to $100 – Shipping Cost: $10.00

For Totals up to $150 – Shipping Cost: $15.00

For Totals up to $250 – Shipping Cost: $20.00 

For Totals up to $350 – Shipping Cost: $25.00 

For Totals up to $499 – Shipping Cost: $30.00     

 

Digital Proofs of Your Order

Will I get a free digital proof of my order before it's printed?

We want you to be totally satisfied with your order, and we understand that you want to see your order before it gets printed. To help make this happen, My Big Day Designs gladly provides complimentary proofs for your order!

To maintain our exceptionally high standards for quality and customer satisfaction, it is important for our customers to understand and honor our proof system. Under no circumstances will My Big Day Designs with an order without an approved proof by you.

When will I receive my proof?

Your proof will be ready to view within 1-3 business days after you have submitted your order and made payment. Please note that custom designs 1-2 additional days. You’ll receive an email when your proofs (or revisions) are ready to view. Sometimes emails initially end up in your bulk mail folder… so please don't forget to check there, just in case.

What items will be in my proof(s)?

You will receive a proof of every item that you’ve ordered, including extras such as guest addressing or matching note cards.

Can I make changes to my proof? How many?

If you would like to make a design change or edit, just reply to the proof email and let us know what you'd like to have changed or edited. It's that simple. Once you submit your changes/revisions to My Big Day Designs, our Design Team will generate another round of proofs for you. You will receive a new email any time a new proof set is ready.

We are happy to provide up to 2 complimentary proofs for each and every item that you buy.  We design your first digital proof free of charge until you approve it. Any additional design requests or new proofs are $50 extra.

How do I approve my proofs?

If no revisions are necessary, just reply to the email “approved as-is” and send. Your proofs are approved and your order is ready to go into production!

What if I approve a proof that has an error?

While we work closely with our clients and let them know when we notice a potential typo or error, the responsibility for identifying and correcting mistakes to the proofs lies with the customer. With so many unusual spellings of names and locations, we must trust our clients to check (and double check) that everything is worded and spelled the way you want it. While rare, errors overlooked by the customer and identified after final proof approval will only be corrected and reprinted at the expense of the customer.

Envelopes… plus

Will I receive envelopes with my order?

Yes. All of our wedding invitation sets include bright white, gummed outer envelopes, and accompanying response card envelopes. (And all of our free envelopes for wedding invitations and save the dates are square-flapped.)
 
Can I upgrade my envelopes to an off-white/tan color?

Yes! We suggest you go with this option especially if you select one of our vintage designs. These envelopes are $.25 per envelope and come free with RSVP envelope return address printing in a matching style.

Do you offer outer envelope addressing?

Yes. Time saving Guest Addressing is one of our most popular services! We make this process streamlined and simple by having you email your guest list to us in an Word or other text file (NO EXCEL FILES PLEASE). You’ll receive a proof of your Guest Addressed envelopes in fonts to match the design you select for your invitation. $.75 cents per envelope. Please note, that this service will add about 7-10 days production time to your order.

 

Do you print the delivery address on the response card envelopes?

Yes! With the cream envelope upgrade (.25 cents/env.) we always print your delivery/host address in flat black ink on the front of the response card envelopes, in a font that matches your selected Invitation Set.

 
Design and Customization

Can I change the layout/design of the invitation I am interested in?

Absolutely! My Big Day Designs specializes in custom stationery, and we love to work with our customers to tailor each invitation to perfectly reflect your individual style. All of our designs are flexible and interchangeable. If you’d like to adjust the layout or design, just indicate the changes you’d like made when you place your order. One of our designers will get in touch with you directly to fine tune your ideas. Don’t see exactly what you want in one of our existing designs? Consider working with our designers to create an entirely new custom design!

 

Can I put a monogram on my design, even if one isn’t shown here?

Absolutely! My Big Day Designs are flexible and we would be happy to design a custom monogram for you.

 

I have drawn my own custom map, can I use this on my design?

Sure! As long as the file works with the layout and the resolution is acceptable, we have to problem including your map.

 


 
Sample Wording and Etiquette

Where can I find samples of what kind of wording to use for my invitation sets or save the dates?

Absolutely! My Big Day Designs will help you come up with the wording that suits your style and your big day. See some examples below:

Invitation Wording samples:

Mr. and Mrs. Michael Eugene Jenkins
request the pleasure of your company
at the marriage of their daughter
Lauren Belle
to
Mr. Carter Geoffrey Adams
Saturday, the seventeenth day of April
Two thousand and ten
at two o’clock in the afternoon
Saint Andrew the Apostle Catholic Church
Cary, North Carolina
Reception Immediately Following
 
 Together with their families
Lauren Belle Smith
and
Carter Geoffrey Adams
request the pleasure of your company
at their wedding and celebration
Saturday, the seventeenth day of April
Two thousand and ten
at two o’clock in the afternoon
Saint Andrew the Apostle Catholic Church
Cary, North Carolina
 
 The honour of your presence is requested
at the marriage and celebration of
Lauren Belle Smith
and
Mr. Carter Geoffrey Adams
Saturday, the seventeenth day of April
Two thousand and ten
at two o’clock in the afternoon
Saint Andrew the Apostle Catholic Church
Cary, North Carolina
Dinner & Dancing to follow
 

 

Response Card Wording samples: 

Kindly Respond by April 6, 2010
M ____________________________
____ will be delighted to attend
____ regretfully cannot attend

 

The favor of a reply is requested by April 6, 2010
Guest Name(s) ____________________________
____ accepts ____ regrets
Please indicate each guest’s name and dinner selection.
Dinner Selections: Steak, Salmon, Vegetarian

 

Kindly Respond by April 6, 2007
Name(s) ____________________________
____ Joyfully accept your invitation
____ Regretfully decline your invitation
Number of guests attending ____
 
 
We look forward to celebrating with you!
Kindly Respond by April 6, 2010
M ____________________________
____ Accepts ____ Regrets
Please indicate the number of each:
____ Steak ____ Salmon ____ Vegetarian
 

 
 Reception Card Wording samples :
 
Please Join Us For a Night of
Dinner and Dancing
Immediately Following the Ceremony
Name of location
Address of location
 
Join Us After the Ceremony
for a Night of
Dinner and Dancing
Name of location

Address of location


Photo/File Submission

What photo formats do you accept?

We accept both digital and hardcopy photos. JPEG files are the most standard file types and satisfy most digital requirements. Simply email them to us when you reply to our order confirmation email. While hardcopy photos are not ideal, we can scan and prepare them for you for a $25 fee.

How will I know if my photograph will print well?

Even if a photo looks fine on your computer monitor, it won’t necessarily print well. Professional printing presses require photos to be a 300 dpi (dots per inch) resolution or higher. Any image resulting in a dpi below 300 will print poorly with a grainy or blurry final image. Keep in mind that attempting to resize your photo may potentially distort the quality of the image. When using a photo taken by a professional photographer, it is best to ask the photographer for the original image, rather than attempting to copy it from a slideshow or preview. Your photographer should be able to provide the image in the appropriate resolution. This practice will also ensure that you have full permission to reproduce and use the photo!

Basically we need as large a file as you can get us. We'll let you know asap if there are any issues immediately upon your photo/s submission to us.

Will My Big Day Designs touch up or edit my photograph?

Absolutely. In fact, we will do all we can to make your photos the best they can be. FREE OF CHARGE. This is what separates us from the rest. Wean crop your photo or convert a color photo to black and white. We can also perform touch ups or photo enhancements such as teeth whitening, skin enhancement, or removing unwanted items from the photo!

 
Samples

How do I order samples?

You really need to see and touch our products to truly appreciate them! Our sample invitations. announcements and accessories offered, represent the paper and print quality of our work, and will provide you with a great idea of the size and texture of your future order. It would not, however, be economical for us to provide samples of each design displayed on our site. We would be happy, however, to send you samples of those items we have extra inventory of. Either way, they will give you a clear idea of the kind of quality card stock and printing you will be receiving.

Click here to order samples of any of our products.

When will I receive my samples?

Your samples will be shipped within 5 to 7 business days (via US Mail). Regular shipping is free!

 
 
ORDER

When should I place my order for invitations?

We recommend that you order your invitations from My Big Day Designs 4-6 months before your wedding, and absolutely no later than 12 weeks (3 months) before your wedding date.

This time frame allows enough time for:
- Our Design Team to create your proofs
- Your review of the proofs and processing of any necessary edits
- Standard production to take place after your proof approval (2-3 weeks for most products)!

What happens after I submit my order?

1. You will receive an order confirmation email from us within 24 hours. Once we ask any questions we may have and/or get the go ahead from you, we ask that you make a Pay Pal payment from the link we send you in the confirmation email (you may also send a check or money order but it will add time to the development of your order).

2. As soon as we receive payment, our design team immediately begins designing and laying out your order. Within 1 to 3 business days, you’ll receive an email containing your first set of proofs.

3. You will review your proofs and make any necessary revisions. An additional set of proofs will be generated if you request any changes.

4. After you approve your proofs, we begin print production. The entire process usually takes 2-4 weeks for those who are able to review, edit, and approve their proofs quickly.

Do you have a minimum quantity requirement?

Yes, we require a minimum order quantity of 50 per order. We do not charge per piece, rather per batch. SEE PRICING HERE.

Can I order by phone?

Absolutely: CALL TOLL FREE: 1-866-123-4567.

Please leave a detailed message as well as your contact info and we'll make sure we get back to you asap.

 
 
Returns/Cancellations

What is your return policy?

Due to the customized nature of our products, returns and refunds will be considered on an individual basis. Rest assured, we believe in providing our customers with the highest quality products and we guarantee the quality of every item that we produce.

Our invitations are individually designed/crafted and are carefully inspected. We have a strong history of customer satisfaction. However, please examine your order carefully as soon as it arrives! If you find that an item is defective, please contact us immediately so that we can replace it for you. Errors made by My Big Day Designs will be corrected immediately, at no cost to you.

If, for any other reason, you are not satisfied with your order, we will evaluate the issue and work with you to determine the best way to address it. Errors on your end, such as errors overlooked during the proofing process, must be corrected and reprinted at your expense, though we will attempt to discount the reprinted item for you, if at all possible. We cannot repair, replace, or compensate for defective products if the complaint is submitted more than 10 days after the order has shipped.

Can I cancel my order?

Cancellations made before proof approval will be subject to a fee of 50% of the total purchase price, plus any additional custom design fees charged. Orders canceled after proof approval will not receive a refund.